Ken Prock explains how Orange supports its customers in North America
with its regional operations team. Crucial to this is the close
relationship that the team forms with customers that sees support going
beyond the call of duty. In North America Orange has also developed a
top 10 list of parts that engineers take with them to customer premises
that are able to fix 90% of problems quickly, without having to wait
for new equipment.
Supporting customers in North America
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