Welcome to Orange Business TV – where we put the experts on the hot seat and ask them “what is it?”, “what does it do?”, “how does it work?” and, most importantly, “how can it make business life easier?” Find out the latest news, views and opinions from the people in the know from Orange, partners, customers and the wider ICT industry. Any comments? Please join in the debate below.
Network Boost is a managed service that improves the performance of your applications on your network thanks to giving priority and / or accelerating your application flows. It delivers the best service for your clients and an improvement in end-user productivity.
DocPal is a web- and mobile-based telemedicine platform that can be used by practitioners to offer an array of advanced services to patients such as vital sign collection, follow up Q&A, rehabilitation, and video conferencing with a medical specialist. At the core of DocPal is an avatar-driven application that engages the patient in a conversation and uses natural user interface technologies such as speech and body recognition and augmented reality to interact with the patient and collect data before transferring the patient to a video call with a medical specialist.
See how Keith Weed, Chief Marketing and Communication Officer of Unilever explains the need for employees to be aware of the digital environment.
The CMO World Tour is a series of interviews of the world's top marketers about the impact of the digital age on their personal and business lives.
Business Together as a Service delivers, through a single presence-enabled client: telephony, instant messaging, presence, video, desktop and mobile integration, audio and web conference, and contact center in a secure and scalable way. Through an easy-to-use portal, your company can select from six pre-set profiles so you can tailor to different usage needs: from simple telephony to a complete package providing a full unified collaboration end user experience at their office and through their mobile. You get the flexibility to adjust the number of end users subscribed up or down quickly and easily to fit your business needs. This level of agility and flexibility allows to quickly open new offices, integrate a newly-acquired company or react quickly and effectively to changing business needs.
Jon Wilkins is the Chairman of Naked Communications. He explains us how he uses mobile devices, and which ones are the most efficient according to his practices. The Chief Marketing Officer World Tour is a series of interviews of the world's top marketers about the impact of the digital age on their personal and business lives.
See how Joao Ciaco, Director of Advertising and Relationship Marketing of Fiat in Latin America and Brazil develop the Fiat's presence on the Internet.
The CMO World Tour is a series of interviews of the world's top marketers about the impact of the digital age on their personal and business lives.
Today, Cloud Computing has brought a true revolution to the enterprise. But without a reliable and secure network, there is no cloud computing. Discover how Orange brings performance to the cloud thanks to its fast, secure, private network that extends to 220 countries and territories.
Muriel de Beler from Orange Business Services and Renaud Irminger from SITA explore the positive effects that NFC technology will bring to air travelers through a contactless boarding pass and an overall enhanced customer experience at the airport.
During the Total Telecom World 2011 in London, Peter Glock, Cloud Services Director at Orange Business Services, underlines the main issues concerning the security in the cloud as the data location and compliance.
During the Total Telecom World 2011 in London, Axel Haentjens, VP Marketing of Orange Business Services, explains us how IT and the Internet impact on each other, and how to make the best use of them to offer fully communicating cloud solutions.
Marc Anné, VP Customer Insight & Advocacy of Orange, explains the role of customer service for multinational companies : service delivery, a committed support center, service management, communication, or even simplicity in hand to hand process.
How has Revlon become part of the digital conversation and what part does each social media platform play?
Frédéric Colas, Fullsix Chief Strategic Officer, travels around the globe and meets CMOs to better understand what customs they have, digitally speaking. All this in a quite cool, short and sweet fashion!
See how Johan Jervoe, VP Sales & Marketing Group Intel Corp, uses social media
Frédéric Colas, Fullsix Chief Strategic Officer, travels around the globe and meets CMOs to better understand what customs they have, digitally speaking. All this in a quite cool, short and sweet fashion!
Akzo Nobel is the world's largest coatings manufacturer with 55000 employees and $15 billion revenue globally. Security is of key importance to the company because it needs to protect its IP, such as the formulation of coatings. Akzo Nobel's legacy security environment had grown up over the years and consisted of many different technologies. It wanted to standardize and rationalise its security architecture using managed services, and chose to work with Orange. Watch the case study video to find out more about the solution and how Orange has helped Akzo Nobel meet its business objectives.
In this video, Orange staff and customers, including Siemens and Trustlink, discuss first-hand about Orange operations in South Africa. Between security issues, ground-level challenges, power failures and dated infrastructure, developing countries such as South Africa face different operational obstacles compared to developed countries. However, businesses still require 24x7 uptimes, and the South African team works around the clock to keep our customers' businesses moving.
Jorg Leenaards, CIO for the Belgian Federal Public Service of Foreign Affairs, discusses the organization's experience with Orange Business Services as their telecommunications and IT service provider. The agency required a partner that had a truly global presence and able to provide an absolutely secure, highly available and adaptable IP VPN solution to over 100 countries, using satellite and terrestrial connections. The provider also needed to comply with Belgian government, NATO and EU requirements.
Today, with M2M (Machine To Machine) companies can already manage fleets of vehicles, vending machines and photocopiers. But soon this technology will come in your life and help manage your environment : home automation (telesurveillance, heating, lighting, etc.), car rental, electric meters, etc.. See how M2M will change your life !
Orange Business Services has successfully migrated all of Renault's e-mail accounts - 80,000 employee accounts in 118 countries. The objective of this 36-month global project was to set up a shared group e-mail service and improved calendar management tools in a complex international environment.
Danone's commitment to sustainability runs through the company's DNA. Jean-Marc Lagoutte, CIO of Danone, talks about how the company motivated senior managers to focus time and effort on meeting the company's sustainability objectives, through the introduction of videoconferencing and incentivizing its use by targeting managers on their carbon footprint.
Jürgen Strahwald is heading the Corporate IT Governance department of Siemens. His responsibilities include IT Strategy, IT Architecture and IT innovation as well as the management of the IT project and services portfolio and Information Security.
Over the past six months PGi and Orange Business Services have been strengthening their relationship. Arnd Hungerberg and Eric Masseboeuf explain what they have been up to and how it can benefit conferencing customers.
Jean Critcher and Christian Hoareau explain how Orange Business Services and Riverbed are working together in application acceleration and cloud computing. This includes enriching the Business Acceleration portfolio with flexible computing, storage acceleration, satellite acceleration and unified communications acceleration.
Adrian Ho from IDC presented at Orange Business Live 2011 "new technologies & future priorities for IT departments", he was replacing Sandra Ng who unfortunately couldn't attend that meeting.
Jean Critcher and Thierry Messmer (Ipanema) explain key challenges facing customers keeping their applications running smoothly in the network. Issues discussed include application SLAs, performance as a service and reducing complexity.
Vivek Badrinath, CEO, Orange Business Services explain how Orange is developing a strategy that will fully support you in meeting your business and technology challenges, today and in the future.
see also in this video
#2 Didier Jaubert, Senior V-P, Global Services, Orange Business Services
#3 Marc Blanchet, SVP, Global Communication Solutions
Orange Business Services and SITA join forces to build and operate an international high performance managed cloud computing infrastructure, allowing both partners to globally deliver their portfolio of secure, reliable cloud computing solutions to their customers.
Retail banking is important to all of us, but it is an unusual industry because there are very few truly global players. Patrick Desmares explains that for retail banks to grow beyond their domestic markets they will have to look to emerging markets and use technology such as mobile banking to reach new customers.
Lloyd's Register has signed a five-year contract for Orange Business Services to deliver Business VPN, an award-winning, fully managed IP based VPN service to facilitate secure, efficient connectivity at its 226 sites in 68 countries. This contract covers network based Internet gateways in five global locations - Frankfurt, Hong Kong, Singapore, Sydney and Washington, D.C. - and fully managed Riverbed-based Enterprise Application Management from Orange Business Services within these locations.
In a difficult and increasingly competitive economic environment, the customer is the center of all concerns. But to establish a lasting relationship with consumers, it is first necessary to meet their needs. While uses and expectations are constantly evolving under the influence of the web, social networks, mobile Internet and new devices (smartphones, tablets ...), companies wonder how to provide efficient and fluid service at all stages of the customer journey.
Samir El Rashidy, Director of Project Management for the Western U.S. at Orange Business Services, talks about the value of having a project manager assigned to a project in international telecommunications.
Oguz Ozel, head of Business Development for the Middle East & Africa at Orange Business Services, talks about the history, people and presence of Orange in Africa, the industries that are expanding into Africa, and how we are helping multinationals address the challenges of operating in the region.
Hear from Tom Nee, Practice Director for Network Management & Optimization in North America, and Christian Hoareau, Global Account Director from Riverbed Technology, as they describe how Orange and Riverbed work together to help provide customers fully managed network optimization services.
Whether you are a small company or a multinational, Orange Business Services offers communication services to grow your activities throughout the world. Our ambition is to offer
your business the best customer experience, and our expert teams are ready to help you meet your daily needs in 220 countries and territories. And, to address your future challenges, we are innovating each day to help you meet tomorrow's business challenges.
Explore in this video how business changes with Orange.
Andrew McFadzen explains how Orange Business Services has expanded Telepresence Community, its B2B Telepresence solution, through an interoperability agreement with Tata Communications' Global Meeting Exchange to allow customers to conduct Telepresence meetings seamlessly on each respective network.
Muriel de Beler, program manager within the Common Solutions Team, talks about joint Orange-SITA innovation around Near Field Communicaitons (NFC) for the air transport industry.
Globalization is a reality for enterprises for many years now. With global business, enterprises are also facing increasing numbers of local crisis (political tensions and natural disasters). It is more than never important for global communications services providers to ensure the business continuity customers need in case of local earthquakes or civil unrests. Orange Business Services comes back to the recent political turmoils in Egypt to highlight the outstanding business continuity it ensured to its customers during that period.
Karl Heinzelmann, head of Global Services for the Americas at Orange Business Services, talks about how we help our enterprise customer achieve realistic cost and business benefits when upgrading their technology.
In partnership with Orange, Intratone, expert in building access control and wireless telephone intercom, creates intercom panels working on GSM network for collective housing. Thanks to the SIM card installed in the entry phones, the visitors can call directly the residents on their mobile or fixed line which allows them to open by clicking on the star key of the telephone. Therefore the residents monitor remotely their building access. The installation costs are reduced because no additional work is necessary. Thanks to this solution, Intratone improves its secure building access control services and can extend its offer to the international market.
Vivek Badrinath, Executive Director of Orange Business Services, talks about his vision and that of the group on M2M and the Internet of Things. He tells us that the Orange group is already strongily committed to several years in the Machine To Machine, which is a great tool to develop innovative services, with over 2 million M2M SIM cards worldwide through the Orange Group. He gives details of the many areas that are already impacted by M2M: transportation, health, remote metering, security, ... He announces that the Group's objective is to reach 10 million communicating objects in 2015 and that for this, Orange Business Services will work with partners: integrators, major players in their industry, electronics manufacturers, ... He expresses the will of the group to move forward together with these partners through open innovation and co-development and establish with them technical and commercial partnerships.
From daily meetings to high profile events, audio and web conferencing opens up a world of possibilities. Take a look at this two minute video to discover our service and see what advantages it can bring when you have to meet around the world.
Markets are moving fast. New platforms, new destinations, mergers & acquisitions ... there's a lot of noise on new technologies. How do you survive in this ever changing financial world?
Traders are using many communications tools on the trading floor, and 60% of pre-trade communications is done by email and messaging. With an average age of 33 years, many traders are part of Generation Y and are used to switching betweeen IM, email, voice, video at home and expect the same type of flexibility in their work communications. There is a real need to offer the capability to switch from one media to another, without a moment's hesitation, which is now feasible with the new generation of trading turrets.
Mobility is not only in respect of greater flexibility towards where you do business either. With contingency planning, recent global events - like the threat from an H1N1 pandemic or severe travel restrictions due to volcanic ash - really highlight the need for a trading floor that can be with the employee wherever they are...
Cover box, the unique Pay As You Drive car insurance company in the UK has chosen Orange to develop its m2m based solution. Insurance costs are based on the drivers' driving patterns. An m2m SIM card is installed in the car which monitors driving patterns: how many miles people drive, when they drive and how they drive. This solution allows drivers to consult on internet their driving pattern and adapt it accordingly to reduce their bills.
Rod Boothby, VP International Corporate Développement for cloud computing provider Joyent, explains two different approaches to enterprise cloud computing
Merck, the oldest pharmaceutical and chemical company in the world, discusses its IT partnership with Orange Business Services and the need for application performance in its global business
Denis Binet, DSI, GiFi, and Frédéric Leclef, director of Operations, Ingenico, explain how GiFi, a European retailer with 345 stores, uses Business VPN Galerie from Orange Business Services, the world's first hub linking VPN customers to the world of cloud computing services via trusted network gateways.
Helmut Reisinger, head of Orange Business Services in Europe, speaks at the World Communicaitons Awards about winning awards for Best Managed Service for IP VPN and Best Project Management for deployment of the Belgian Ministry of Foreign Affaires project.
EMT Malaga, the public transport company of the city of Malaga, has developed with Orange Spain a fleet management solution to geolocalize its buses using an embedded m2m SIM card. Via GPRS technology, it communicates through a web interface to a display at the bus stop the estimate arrival time of the buses. It also provides real time information to the control centre of EMT on bus status, geographic position and in case of a problem allows calls to be made to the bus driver . Thanks to this solution, EMT improved its quality of service and its customer experience.
Paul Molinier, vice president, Unified Communications & Collaboration, Orange Business Services, and Gary Rider, Gary Rider, president of Polycom EMEA region, explain how Orange Business Services designed new offers that include Polycom voice and video products that are optimized for Microsoft Lync 2010, the next-generation communications server, along with Microsoft Office Communications Server 2007 R2. With these new unified communications solutions and services for employees, Orange Business Services is bringing global enterprises one step closer to the workspace of the future.
On November 15, I was invited with a group of journalist to a press tour in the Silicon Valley (a sequel to our June 2010 press tour in the Valley). Our first presentation took place in Sunnyvale, Calif. at the main office of Zscaler, a ground-breaking cloud security provider, which is also a partner of Orange Business Services.
Jean-Laurent Poitou, Accenture Embedded Software, and Anne-Marie Thiollet, Orange Business Services, discuss the reasons why Accenture and Orange joined forces to develop a white paper on the benefits of enterprise mobile applications. Over the next few years, the widespread adoption of smart phones and an increasingly mobile workforce -- when combined with ubiquitous networks, an increasing number of terminals, and the ease of developing mobile applications -- means that adoption of mobile applications in the enterprise will grow markedly, with the potential to bring considerable benefits to businesses. Jean-Laurent reviews the example of Generali, a leading European insurance provider, which developed and implemented a custom iPhone application to assist their independent financial advisors by giving real-time visibility to investment data and performance that advisors could review on-site with their clients.
Dan daCosta, head of solution marketing for telephony, conducts a collaborative discussion on cultural diversity via a five-point telepresence with colleagues from Russia, Egypt, France and Brazil. Igor Bogdanov, Marwan Salem, Pierre de la Bourdonnaye and Renato Leite provide advice and perspective to visitors visiting and doing business in their countries.
Diana's presentation at Orange Business Live, North America, focused on insight into both the global and US markets and the things that will be important to our customers into 2011. Diana also highlighted the ways we help our customers address their needs, focused on our new approach to the business.
DSM, a global Life Sciences and Materials Sciences company, talks about how and why it implemented videoconferencing services in its organization. Aloys Kregting, Vice President and CIO; Frans Gielkens, Senior Director, Technical Infrastructure; and Michiel Zandbergen, Global IT Manager, explain the reasons behind the company's decision to deploy global videoconferencing and telepresence services globally and how they ensured the project succeeded.
Vivek Badrinath, CEO of Orange Business Services, gives an overview of the company's priorities and strategy for the coming five years under the Conquests 2015 action plan, including new trends, customer feedback, emerging markets and how Orange will achieve its ambition.
PGi's CTO David Guthrie discusses his firm's cloud strategy, some of the obstacles PGi has overcome, as well as the benefits of providing cloud solutions to customers and employees around the world. The innovator enables more than 50,000 businesses to conduct nearly 12 million audio, video and web meetings via cloud every month.
Sharing fresh global market and customer research, Diana Einterz. head of the Americas for Orange Business Services, delivered some news and insight to Orange Business Live attendees. "If you're feeling a little pain and pressure, overall world growth in 2010 is expected to be far brighter than it was in 2009. Most of you have business in at least five countries, while many of you are in over 150," she added, noting emerging markets represent strong growth potential.
Orange Business Services and Valeo presents Valeo NFC Access System,
an innovative car-sharing concept.
Valeo NFC Access System is a concept made available to manufacturers wishing to offer new car-sharing practice to their customers.
The Valeo NFC Access System is the result of a partnership between Orange Business Services and Valeo which makes it possible for several drivers to share a car.
The system is based on Near Field Communication (NFC), contact-free technology. It makes it possible to transfer an ignition key temporarily to a mobile handset; to manage a booking system on-line easily and to open and start a car using a mobile handset according to the same security standards as the original key.
Robert is a partner account manager at Cisco in charge of Video Conferencing and telepresence. I met with Robert Plamondon at the Orange Business Live event here in Maryland, south of Washington DC and I asked him a few questions about Telepresence today and in the future. How different is Telepresence from Videoconferencing and what has changed in this market since its introduction? was my first question. The second question focused more on market trends in the US and my last question was about 3D telepresence and whether we'd all get it in the future.
During this video Michael Burrell and Veronique Dompe-Valette of Orange discuss how video collaboration is changing. A perfect storm of reduced travel costs, rising energy costs, pressure to lower carbon emissions and pandemic threats has combined with superior equipment that includes high-definition, life-sized screens and excellent audio, means users can focus on their meeting agendas instead of the equipment.
Chris Ellis interviews with Marc Foissier, Chief Corporate Social Responsibility Officer at France Telecom; Patricia Warden-Werner, Senior Vice President, Human Resources at Orange Business Services; and Axel Haentjens, Vice President, Marketing at Orange Business Services. This forum explores the role of businesses in sustainable future and which strategies leaders can use to develop a future of sustainability, through people and technology.
Jordan Miller of AXA, discusses how AXA has experienced phenomenal growth of telepresence within its business units. A central group, AXA Technology Services Corporate, has created a pay-per-month, unlimited usage service with 24x7 support desk and network operations center out of India, backed by a guarantee that the service will work everytime. Jordan also provides insight into their business-case methodology on an individual country basis; how telepresence has influenced their management models by allowing greater proxity between managers; and the HR benefits of telepresence as it facilitates senior executive recruiting.
Chris Ellis, head of global customer marketing at Orange Business Services, interviews Achim Steiner, Undersecretary General at the United Nations and Executive Director for the UN environmental program, via telepresence. Achim talks about how ICT can be part of the solution for global climate change and the how ICT offers potential for achieving greater efficiency in electricity consumption and production. Mr. Steiner also discusses how the increase in global electronic waste has necessitated a life-cycle for electronic manufacturers, and he covers the central role of enterprises in contributing resolving sustainability issues, including reducing electronic waste and achieving greater sustainability.
Michael Burrell of Orange reviews how Orange Business Services developed its own telepresence strategy; and Veronique Dompe-Valette discusses the Orange portfolio of videopresence services, including equipment (deployment, implementation and maintenance), a telepresence-ready IP VPN network, concierge service, as well as our global partnerships with Cisco and Polycom. Additionally, the portfolio includes Open Videopresence -- which can be based on shared or dedicated resources -- to allow companies to collaborate by video with partners, suppliers, and customers.
Marc Thiollier of Accenture talks about Accenture's simple telepresence strategy, which is based on travel avoidance, saving time and money. Due to Accenture's lack of a centralized headquarters, their executive leadership is dispersed around the world, which contributes to the importance of telepresence within the organization.
Cristine McCauley describes what happened at Orange Business Live 2010 in Amsterdam with regard to the presence of 14 partners of Orange Business Services in the Partner Village. In this village, partners were able to meet with customers and discuss technology solutions.
Headquartered in Austria, Zumtobel is the European market leader in professional lighting solutions and one of the few global players in the industry. In this testimonial, Zumtobel describes how it uses technology from Orange Business Services and Riverbed to enable its business with highly available, real-time information to proactively help the company meet its challenges, including being able to react quickly to the needs of the business, supporting growth in emerging markets, and cost and service transparency.
ICT to play key role in reducing carbon emissions across business
After having made a big impact in IT departments, green IT is changing shape. Now about more than just cutting power consumption for the IT infrastructure, IT for green is where businesses are using information communications technology to cut their overall environmental impact, explains Patrick Pax. Applications include remote monitoring of machinery for maintenance, cutting travel with conferencing, the 'smart grid' for electricity supply and 'smart cities'.
Peter Glock, Cloud Services Director at Orange Business Services speaks to us about the importance of security in cloud computing implementation and that it is still the number one barrier. Peter explains how security in cloud computing needs to address the three key issues of confidentiality, integrity and availability (CIA) along with privacy and suggests approaches how enterprises can successfully meet these.
Switzerland is a key market for Orange Business Services. Country Manager Peter Moebius says that the main customers are major multinationals that take a wide portfolio of services from Orange Business Services. First of these large projects was Zurich Financial Services, which transformed its entire communications infrastructure by outsourcing it to Orange.
Orange Business Live! 2010 overview
Chris Ellis tells us about Orange Business Live, the goals of the event and how it has changed over the years. Although the event has always been high energy, customers are increasingly using Orange Business Live to network with their peers in addition to finding out what Orange Business Services is planning in the future. He also describes the key themes for Orange Business Live! 2010, which included cloud computing, mobility and social networking.
The afternoon session was opened by Michael Escoe, VP Marketing and Communications in the Americas, who spoke of the opportunities in the Americas, particularly in Latin American. Key countries here are Mexico and Brazil he said, with Orange having a significant customer service presence in Rio and Petropolis to serve Spanish and Portuguese speaking markets. He introduced Bernard Hebert as VP of Improvement Technologies and Knowledge Management at Cirque du Soleil, who spoke via 3D videoconferencing about the challenges his business faces in putting up and tearing down the IT and communications infrastructure of its touring 'big top' shows.
<a href="http://bo.owebtv.multimediabs.com/hosting/orange-business/embedPlayer.php?permalink=1dbf24cf8844e07aad99ed5891de7cab&width=550&height=460&lng=en"> <h1>plenary session 1 what's hot for IT ?</h1></a>...
Innovation and the CIO's role - how to plan for innovation and new direction when the economic future is not clear, management strategies to beat the competition.
Fons Trompenaar, is known all over the world for his work as consultant, trainer, motivational speaker and author of many books on the subject of culture and business. As founder and director of Trompenaars Hampden-Turner, he has spent over 20 years helping Fortune 500 leaders and professionals manage and solve their business and cultural dilemmas to increase global effectiveness and performance, particularly in the areas of globalization, mergers and acquisition, HR and leadership development.
Listed regularly in the past decade as one of the world's most influential, living, management thinkers, he is also an inspiring and thought provoking public speaker.
There has been a huge explosion in mobilized applications and different devices in enterprises. The IT department needs to manage this fast-moving area meeting the key requirements of cost, security and device management.
Orange Business Services is encouraging immediate adoption of Telepresence by offering Telepresence Community, a solution that now provides direct access to Cisco's 800 Telepresence rooms, on a free trial basis; promoting interoperability with other global providers; and launching an offer "as-a-service" in the near future.
An energy industry leader in Europe, EDF Corsica manages an electric network of approximately 11,000 kilometers for 220,000 customers.
Jacques Thierry Monti, Regional Director EDF Corsica andYves Fernandez Network Implementation Manager of Ajacciop explain how this mobile fleet management solution has helped the company and its customers.
We will take a look into why the collaboration with Orange Business Services was needed as well as EDF's challenges (modernization of business processes, change management, the best customer satisfaction...).
Maher Hamdi, head of solutions for operators and real estate at Orange Business Services, shared his vision of smart cities projects in the Middle East and North Africa. His involvement in many of the projects being started from scratch in the region gives him an in-depth insight into the needs of developers. He also foresees the concept being applicable to brownfield sites within cities in developed countries.
<a href="http://bo.owebtv.multimediabs.com/hosting/orange-business/embedPlayer.php?permalink=7ab392e4906e6afa0292168569623e61&width=600&height=398&lng=en"> <h1>[blog] Vikram Mehta, President & CEO of BNT</h1></a> In this video interview, I asked Vikram to provide additional information and explanations about his approach to business and how his company is solving clients' issues. Read the entire associated article on our live blog....
Jean speaks to us about the importance of network performance in delivering reliable and useable cloud computing services and shares her insight into customer requirements for the cloud. Customers require that the performance of applications delivered by the cloud are as good as those delivered by their current infrastructure. She also shares the key developments in the Business Acceleration portfolio planned for the next 12 months.
Peter Glock, Cloud Services Director at Orange Business Services speaks to us about the importance of security in cloud computing implementation and that it is still the number one barrier. Peter explains how security in cloud computing needs to address the three key issues of confidentiality, integrity and availability (CIA) along with privacy and suggests approaches how enterprises can successfully meet these.
I have just sat with Lech Blazejewski in the Orange R&D demo lounge
learning about augmented reality. There are many detractors of this
emerging technology who suggest it is just hype. After my five minutes
with Lech, I'm convinced it has practical applications. Don't believe
me, then watch this video and learn more.
Simon Clark, partner manager at Sybase, describes how enterprises are turning to mobile device management as their fleets increase and the types of device in those fleets proliferates.Clark outlines how customers are deriving business value from mobile device management and highlights which features and functions enterprises should consider deploying.
Helmut Reisinger, senior vice president Europe of Orange Business Services, explains the challenges enterprises face in making decisions in a volatile economic climate. Agility is the watchword and topics such as cloud computing and the increasing application of video must be addressed.
Axel Haentjens is vice president of marketing for Orange Business Services and a great advocate of green IT. In this video he talks about how to account for the environmental impact of green IT solutions (such as teleworking) and comparing it to continuing with "business as usual". Orange has done this when it assessed the impact of teleworking on its own organisation - proving that the energy used by working at home was less than needed for an office (and also didn't require travel). For some locations (depending on profile) teleworking is 4-5 times more energy efficient than office-based working.
Didier Haas, managing director in charge of Orange France Telecom at IBM, explains the company's software strategy and details some of its work with Orange Business Services.
Gilles Negrel, global account manager for Orange Group at Avaya, explains how the company is bringing the power of unified communications to the call centre sector. In addition, as call centre businesses run their operations using home workers or workers at remote location, Negrel explains how unified communications and social media are becoming more important in the sector.
Jayshree Ullal describes what the company is doing, its main selling points and its particular track record with regard to the investment finance industry for which she will give examples and facts and figures.
On 3 June 2010 we had the opportunity to meet with some very important figures of the Silicon Valley in Menlo Park California. We had indeed a meeting with the people from Arista networks, and namely Jayshree Ullal a former Cisco top executive who is leading the new company.
Bill Britts explain what was at stake with this evolution of tape usage in backups. Firstly, Bill Britts explains, tape is moving away from operational recovery and discs are becoming the primary target for this purpose. It means also that tape is becoming a tool for long-term retention archives instead.
As part of our tour of the Silicon Valley at the beginning of June 2010, we had a meeting with representatives of Quantum in San Jose (photo of Jerry Lopatin, EVP in engineering on the left).
Lost in the Cloud Computing maze ? Orange Business Services commits on 3 points: simplicity, security and performance. Discover how Orange proposes to help entreprises reap the full benefits of Cloud Computing.
Chen is delivers the vision for the future of the Internet. Way back in 1996, when one thought we would run out of IP addresses, the demise of IPV4 was announced, and everyone hailed the advent of IPV6. It did not happen.
SaaS software editor for certified professional accountants, Ibiza Software chooses Flexible Computing. Christian Taltas, CEO Ibiza Software, explains why he has chosen to adapt an "infrastructure as a service" and describes his entrance into the world of cloud computing...
Olivier Vonet, in charge of Business development at Orange Business Services-Trading Solutions explains how Trading community Network can be important within trading institutions.
How do you sell service on top of a piece of software when it's labelled free software? That was a bit of a conundrum. This is why Larry Augustin, a former venture capitalist who has been part of the board of Sugar CRM since 2005 decided - with a few other like-minded people - to coin the phrase Open Source in order to indicate that if free software meant that software sources could be used and revised by third party, it didn't mean that it all came at no cost.
Axel Haentjens, Vice president marketing at Orange Business Services, Brand and external communication introduces Orange Business Services communication strategy
Konica Minolta has developed with Orange a solution enabling the automated monitoring of printing systems from a device and a SIM card. This solution enables the optimisation of equipment maintenance, remote check-ups of the printers, automated deliveries of consumable supplies and remote reading of copy meters. Konica Minolta can thus provide its customers with a reactive and top quality service so they can rely on a fully functional printing system
Orange's Lionel Grosclaude, CEO of Orange Business Services - Trading Solutions, talks about trends in the trading industry world today. He focuses on how the industry is effected by multimedia, mobility and electronic trading and presents different solutions available to respond to these trends.
At Orange, we make videoconferencing easier than ever. One of the ways we do this is through our always-available Concierge service. Our people are there to help you 24 hours a day, 7 days a week. Whether you need help organizing a meeting, sending out invitations, adding participants, sharing documents, we're there to help before, during or at the end of a meeting. So you can focus on your agenda, not the technology.
Hugues Severac, Director of M2M strategy at Orange Business Services explains how m2m technology can be used to better manage scarce resources such as water and energy and how it can also help combat pollution in cities, contributing to a greener planet.
Peter Nelson, CEO of Valentiatech, a leader in the healthcare space explains how technolgy is changing the healthcare industry today both at the point of delivery of healthcare and better coordination of various heathcare services, leading to savings and increased efficiency.
Orange's Brad Lewis and Cisco's Jim Butz explain the ongoing relationship between the two companies. Not only does Orange use Cisco equipment to build its own network, it also resells Cisco's products and builds services around them for its customers. Orange is a Gold partner in North America meaning that its customers can get the biggest discounts on Cisco equipment. In addition Orange is one of only four companies to hold the Global Gold distinction, which means that it can offer consistent discounts globally. This certification also includes specializations for security, telepresence, wireless and unified communications, demonstrating Orange's expertise in these areas.
Frank Dale from Orange and Jim Butz from Cisco explain how the two companies work together to deliver contact centre solutions in North America. Trends they identify in contact centres in North America include the increasing use of multiple contact channels such as web chat, and the use of contact centres in new areas. An example of the latter is the use of contact centres in drive through restaurants where the customer speaks to a contact centre instead of staff in the restaurant, and the contact centre can be based anywhere.
Tobias Ryberg of Berg Insight gives his thoughts and insight on how the smart metering landscape in Europe will evolve over the coming years and his thoughts on who will be leading.
Steria and its partners have implemented a system and services which meet these sustainable development needs by using both on-board telematics and Machine To Machine technology.
In a complex ecosystem, a strong partnership with Orange allows Steria to provide its customers with the reinforced M2M SIM cards which are vital when it comes to ensuring continuity of service, together with the Orange network for its coverage throughout Europe. Steria has thus at its disposal a perfectly reliable system so they can give their customers the service they expect.
According to a survey carried out in summer 2009, the average knowledge uses seven different types of communications tools. Combined with increasing mobility, this communications glut is actually making it more difficult for employees to collaborate. Michael Burrell warns that disjointed communications is leading to slower business processes and lower productivity. Unified communications is the solution; it uses a single portable client for all communications methods and presence to advertise employees' availability. It allows employees to collaborate across big distances, helps accelerate workflows and creates a more agile business.
Ken Prock leads the support team in North America and explains their role in supporting customers in the region. The team includes field engineers, service management, networks maintenance and service delivery. All the staff develop close relationships with their customers and are responsible for ensuring that the connectivity in their location is up and running in all situations - including hurricanes. They also ensure that they can deal with the majority of incidents immediately by carrying a top ten list of parts with them to every call out.
Lionel Anciaux CEO of Mobile Token explains how m2m technolgy is helping the construction industry to better control, manage and track materials, equipment and staff in the field.
Lionel Anciaux
Niels Helkov explains what Orange in doing in the ehealth. North America is the world's largest healthcare market and there are significant challenges in controlling costs, particularly with an aging population. The health ecosystem in North America is also very complex, incorporating health provider, patient, medical device manufacturers, pharmaceutical industry and insurance companies. Any ehealth solution needs to address all players. Niels also describes Orange's work with Sorin in North America.
Bob O'Brien explains how Orange Business Services meets the needs of North America companies that need global services and also global companies who need coverage in North America. It does this via its presence in more 166 countries and over 500 PoPs in North America. In addition to network services in NAM, Orange provides a number of other ICT services, including contact centre and LAN. For example, it has deployed a contact centre for a large national pharmaceutical retailer that helps free up pharmacists time by answering routine questions.
"The supporter route" by Orange Business Services
This video, presented during Autumn/winter 09 collection event, exposes us the new in-time mobility and information technologies through a supporter route
Ken Prock explains how Orange supports its customers in North America with its regional operations team. Crucial to this is the close relationship that the team forms with customers that sees support going beyond the call of duty. In North America Orange has also developed a top 10 list of parts that engineers take with them to customer premises that are able to fix 90% of problems quickly, without having to wait for new equipment.
Jim Butz and Brad Lewis talk about Telepresence and how it is different from traditional video conferencing. Utilization on Telepresence in some customers reaches up to nearly 100%. Jim tells us that Cisco now has over 630 telepresence rooms deployed, up from 270 two years ago. This has helped them avoid 77,000 trips abroad and saved $309 million in travel expenses. Brad adds that travel avoidance is not the only reason to deploy telepresence, and that another customer SBM Offshore, uses it primarily for product development.
Larry Thomas explains SITA's long history and how it was set up to support the technology and communications efforts of the air transport industry (ATI). Jeff Melton adds that SITA actually gave birth Orange Business Services when Equant was spun off out of the organization. In 2001, they formed a strategic alliance, which has recently been renewed, to offer information communications technology (ICT) to the ICT. They also tell us about some of the challenges that the ATI currently face in the Americas, including cost pressures and rapid changing business models, and how Orange and SITA are helping them overcome these.
North American companies in a range of sectors including financial services, mining and energy companies are looking to have a presence in Africa. Dennis explains how Orange can help. Challenges are both business and infrastructure related. In many locations there is no reliable telecoms of electrical infrastructure, which means that Orange often relies on wireless connectivity. Satellite is still very important, both as a primary and backup technology. However the network environment is changing with more connectivity coming on line. East Africa in particular is changing quickly and has recently gained direct submarine cable access, giving companies in that region many more connectivity options.
March 18, 2009, Sorin Group, a global medical device company and leader in the treatment of cardiovascular diseases, has developed a remote monitoring solution for patients implanted with cardiac rhythm management (CRM) devices in partnership with Orange Business Services. The new solution is based on Sorin's implanted CRM devices' ability to send data to a non-invasive monitoring system located at the patient's home and on Orange Business Services' capability to manage the data transmission to the physician. During the World Communication Awards 2009, this collaborative solution received the "Best Change-Maker" award.
Vijay Konkimalla explains what business continuity planning means and describes the processes that Orange has in place to cope with any disaster. Business continuity planning encompasses a wide area of activity including disaster recovery, crisis management and risk management. Orange's approach to business continuity planning is defined by the France Telecom Group and follows the major international standards. Risk assessment is central to this, by identifying the critical functions and teams, Orange can focus the plan on what needs to be protected at all times.
Dan explains how Orange is protecting itself against pandemic and any kind of disaster. Orange developed its Business Continuity Plan with a pandemic scenario in mind, but it applies to all eventualities. The plan is in line with BS2599 best practices and considers the impact on staff, suppliers and international travel. Orange has planned for the worst case scenario of 35-40% of staff unable to get to the workplace for several weeks, while still being able to deliver 100% of its services, including installations and support.
Michael Burrell describes Orange's Open Videopresence service. By integrating a different video endpoints, users are able to have visual collaboration meetings more easily. Orange has validated a range of different video endpoints through Orange Labs to ensure their interoperability and quality. End-users use Orange's web portal to make a reservation and link to the other video end-point. The service will be available from the beginning of 2010 globally.
Jim Butz and Brad Lewis talk about unified communications and try and clear up some confusion about the market. Jim says that unified communications is a lot more than just IP telephony, it is instead about collaboration and incorporates a host of different solutions. The concept of presence plays an essential role in driving collaboration as it allows user to see if the other party is online and choose the right communications method to contact them. Brad also talks about what Orange has done for a number of customers in unified communications.
Brad Lewis speaks to us about how crucial integration services are for large companies. Big projects are underpinned by integration services, whether that is staging, managing suppliers, design, deploy, shipping, maintenance and support. Even simply buying equipment can be a challenge, as many countries have stringent import tax regimes, which can be as high as 70%, and Orange can help here with a global deployment strategy. Brad also explains how Orange's maintenance services are aligned to ITIL.
Jean explains what terms like WAN optimization and application acceleration mean, and how enterprises can use them to improve their application and network performance.
Jean explains what terms like WAN optimization and application acceleration mean, and how enterprises can use them to improve their application and network performance. The key enterprise drivers at the moment in this area center on saving costs by optimizing their existing network and application resources. In brief WAN optimization involves optimizing resources on the wide area network. It comes in many different forms, such as application acceleration, which offers protocol optimization to improve how applications behave over the network.
Andre Rutenberg speaks to us about the type of managed services that Orange Business Services provides in the Americas and worldwide. These include hosting, messaging and security. He explains how Orange differentiates itself from the many Internet-based service providers in this market. Key to this is that Orange provides a hardened industrialised service that is much more robust, with a global process that conforms to international standards.
The increasing variety of new technologies are posing an ever greater challenge for multinationals looking to deploy and manage them efficiently. Marc Monnard says that the key to success is service management and better integration between supplier and customer. He tells is that Orange is already striving towards this goal by integrating its support services with its customers to create a global virtual support organisation that allows trouble tickets to be exchanged between the two entities.
IP convergence, green IT are hot topics in the Americas Michael Escoe tells us about Orange Business Services' strategy in the Americas where it is targeting mid-market global multinationals with a wide mix of solutions and services.
Paul explains how to deliver the right access network and technology to each site. Central to this is a site profile that covers issues such as the required service levels and type of business undertaken at the site.
Amy explains why enterprises should be interested in cloud computing. The advantages of the cloud computing are scalability, elasticity and cost-effectiveness - because it is delivered using a shared resource. The first applications using this model should be non-mission critical applications, like general collaboration applications, storage, customer relationship management (CRM) and security. The two key drivers for cloud computing are the globalization of business and the lower predictable cost of the model.
Peter has a secret to share with you... He is calm and his business is flourishing.
Discover the secret of Pierre with the spot TV. You can watch it today on BFM TV, Euronews, Eurosport , in 34 countries and in 4 languages...
« Open Videopresence : videoconferencing, simply » is the theme of our new TV campaign to promote our videoconferencing offers in France and in Europe.
Dan Dacosta says that rolling out IP telephony locally will leave companies with a mixture of different types of infrastructure which can be hard to scale and manage. Giving local responsibility was the traditional way to roll out telephony and companies suffered the same problem with have too many different types of PBX.
Filipe Smolka tells us that in the current economic downturn companies in Latin America are looking to get the cost of their voice communications down, which can represent around 70% of total spending. Orange has been helping companies in Latin America save 20-30% in international traffic with its Business Talk service, which brings voice calls into the cloud.
Arnaud speaks about network trends in the Americas. In addition to managed network services, enterprises in the Americas are still looking to manage part of their infrastructure themselves. They also want easily customized services to match different regional and office requirements. There is an increase in real-time traffic on the network in the Americas and to meet this Orange has invested heavily in infrastructure in the region and developed additional optimization services.
Felipe speaks to us about enterprise trends in audio and web conferencing. Both technologies have been at the top of the agenda to help companies cope with reduced travel budgets while still being able to collaborate. Companies are also looking for opex-centric solutions, because they don't want to spend money upfront to be able to access conferencing solutions. In addition they are looking for solutions that eliminate hidden international dial-in costs.
Diana explains the Americas strategy of Orange Business Services, which was been described as the world's best kept secret. It has an extensive presence in the region with over 1,000 customers and 2,000 employees in the region. She also explains how Orange is helping companies in the Americas cope in one of the toughest markets in living memory.
Dennis explains how Orange's maritime satellite solution can bring IP connectivity to any ships transiting throughout the world. Installing satellite on ships is a specialized skill, which requires all-weather domes and gyroscopes to keep the connection with the satellite live. Interestingly one of the key applications for maritime satellite connectivity is to allow the crew to keep in touch with home with voice and video - this is particularly important for crew welfare as ships spend very little time in dock nowadays. In addition, the link is used for key corporate applications such as payroll and container tracking.
how Orange and SITA help the Air Transport Industry solve their IT dilemma
Brenda Flinter interviews Jean-Pierre Gardille, Marketing Director for virtualization solutions at Orange Business Services, and Benoît Verbaere, from SITA's Innovation team, who explain why implementing infrastructure virtualization can help the Air Transport Industry with its business challenges.
In-car communications systems are becoming more and more capable, with entertainment, navigation and engine management technology advancing and converging to power a number of new telematics services which bring a range of benefits to motorists.
Less than a year after the launch of Telepresence, Orange Business Services introduces two new services to enrich this offer, available today in 104 countries, making it the world's largest coverage.
Luc Serviant, Vice President, Head of Consulting for Orange Business Services in the Asia-Pacific says that multinational companies are still rapidly expanding across the region and need support in rolling out networks and other infrastructure such as telephony. In addition Chinese multinationals are expanding in emerging countries throughout Africa and Latin America.
Andrew Cross, Mobility Solution Director, Orange Business Services says that in most organizations mobility has grown organically without and overall strategic design.
Christian Hoareau, Southern Europe Service Provider Director at Blue Coat Systems, says that companies are looking to add more value to their branch offices - they want to combine security, acceleration and visibility in the same device. In addition they are looking to move costs from capex to opex.
Emmanuel Routier the director of Orange Business Services' M2M center explains how businesses are looking to M2M in the current economic downturn to optimize their processes and even launch new products.
Rob Hodgkinson, Outsourcing Practice Director at Orange Business Services, says that companies are moving away from outsourcing mega-contracts towards a selective outsourcing model.
David Metcalfe, CEO of research company Verdantix says that energy costs are still a key driver for green initiatives despite the recent cooling in oil prices, which will continue to put data centre energy efficiency at the top of the corporate IT agenda.
Nigel Pink, VP & General Manager UK & Ireland for Ipanema Technologies explains that by improving the performance of applications over the wide area network, WAN optimization can help companies buy the right amount of bandwidth, ultimately saving them money.
Mark Lewis, Senior Director Marketing & Alliances Europe, Middle East & Africa at Riverbed Technology, explains that WAN optimization can make the wide area network perform like a local area network; this allows businesses to consolidate infrastructure or share large files, for example. He says that the main trends affecting the WAN optimization market at the moment center around bandwidth, storage and applications.
Orange Consulting Services' recommendations that make you aware the necessity to support your employees to usefully train them and in a way to help social networks become an ally to businesses and no longer an enemy.
Jean Critcher, Solution Director for Business Acceleration, Orange Business Services explains how virtualization can help businesses to get the most out of their infrastructure.
A demonstration proving that a bad handling of information uploaded to the web by business can render them vulnerable to web pirating, exploiting more and more the humain factor.
Dennis Kruse, Vice President Networks Services, Orange Business Services says that virtual community networks are an evolution of virtual private networks.
Michael Burrell, Senior Manager Solutions Marketing, Orange Business Services says that customers are moving from the pilot phase into the earlier adopter phase.
Juniper Networks' Nigel Stephenson speaks about the current trends in network infrastructure. How is the current climate affecting budgets and how can companies cut the total cost of ownership of their networks?
Olivier Tanguy, supply director, explains how, thanks to this telemetry solution, Primagaz no longer has to collect and analyze data related to the gas supply of 3,400 sites.
The whole chain from the initial order of a product to the final delivery with picking/shipping at supplier's premises, transport/delivery and end consumer and partners traceability requests.
Expert analysis : Khaled Khondker - head of solutions integration for large Projects management - Orange Business Services
in the wake of the current credit crunch, is outsourcing back on the agenda ?
At the beginning of 2009, we asked our Orange heads of sales 3 simple questions related to how business is evolving in our regions, what ICT trends we are observing in all these geographies and how our main multinational clients are planning to use Information and Communications Technologies (ICT) to overcome the current crisis.
In this video, Yee May Leong, Head of Sales & Marketing, Asia Pacific, is describing the profile of our multinational client base (over 3000 clients) and the global scale of our operations.
At the beginning of 2009, we asked our Orange heads of sales 3 simple questions related to how business is evolving in our regions, what ICT trends we are observing in all these geographies and how our main multinational clients are planning to use Information and Communications Technologies (ICT) to overcome the current crisis. In this video, Helmut Reisinger, Head of Sales & Marketing, Europe, is describing the profile of our multinational client base (over 3000 clients) and the global scale of our operations.
At the beginning of 2009, we asked our Orange heads of sales 3 simple questions related to how business is evolving in our regions, what ICT trends we are observing in all these geographies and how our main multinational clients are planning to use Information and Communications Technologies (ICT) to overcome the current crisis.
In this video, Philippe Roger, Head of Sales & Marketing, Large Accounts France, is describing the profile of our multinational client base (over 3000 clients) and the global scale of our operations.
At the beginning of 2009, we asked our Orange heads of sales 3 simple questions related to how business is evolving in our regions, what ICT trends we are observing in all these geographies and how our main multinational clients are planning to use Information and Communications Technologies (ICT) to overcome the current crisis.
Steve Conway, Director of IT Infrastructure describes the complex issues and challenges they were facing with their IT infrastructure and, in particular, provides insight as to why they chose to work with Orange Business Services.
Steve Conway, Director of IT Infrastructure explains to us the complex issues and challenges they were facing with their IT infrastructure and, in particular, provides insight as to why they chose to work with Orange Business Services to bring solutions to all these issues.
The airline industry has been on a rollercoaster ride over the past decade: a long boom, a sharp contraction, market consolidation and record oil prices followed by global downturn has left the industry in a state of shock.
<a href="http://bo.owebtv.multimediabs.com/hosting/orange-business/embedPlayer.php?permalink=fc44c2d054b772e9a0f34319e8e01f11&width=600&height=398"> <h1>Cairo Major Service Center</h1></a>...
Siva Venkat speaks about working with a diverse, multinational group of people at Orange Business Services and the opportunities he has been offered during his career at the company.
Brent Langley, Quality Manager with Customer Service & Operations in the United Sates, speaks about the uniqueness of working in an international business environment, the culture of teamwork, and the personal development he has experienced working at Orange Business Services.
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