Welcome to Orange Business TV – where we put the experts on the hot seat and ask them “what is it?”, “what does it do?”, “how does it work?” and, most importantly, “how can it make business life easier?” Find out the latest news, views and opinions from the people in the know from Orange, partners, customers and the wider ICT industry. Any comments? Please join in the debate below.
Muriel de Beler from Orange Business Services and Renaud Irminger from SITA explore the positive effects that NFC technology will bring to air travelers through a contactless boarding pass and an overall enhanced customer experience at the airport.
Akzo Nobel is the world's largest coatings manufacturer with 55000 employees and $15 billion revenue globally. Security is of key importance to the company because it needs to protect its IP, such as the formulation of coatings. Akzo Nobel's legacy security environment had grown up over the years and consisted of many different technologies. It wanted to standardize and rationalise its security architecture using managed services, and chose to work with Orange. Watch the case study video to find out more about the solution and how Orange has helped Akzo Nobel meet its business objectives.
Jorg Leenaards, CIO for the Belgian Federal Public Service of Foreign Affairs, discusses the organization's experience with Orange Business Services as their telecommunications and IT service provider. The agency required a partner that had a truly global presence and able to provide an absolutely secure, highly available and adaptable IP VPN solution to over 100 countries, using satellite and terrestrial connections. The provider also needed to comply with Belgian government, NATO and EU requirements.
Danone's commitment to sustainability runs through the company's DNA. Jean-Marc Lagoutte, CIO of Danone, talks about how the company motivated senior managers to focus time and effort on meeting the company's sustainability objectives, through the introduction of videoconferencing and incentivizing its use by targeting managers on their carbon footprint.
On a very competitive market and in order to reduce costs, Serge Morelli, CEO of AXA Assistance, talks about new applications AXA Assistance has developed to improve the customer experience in crises and reduce the number of calls. Being an assistance provider is to assist, to rescue and sometimes to save people. "We connect an immediate or urgent need from our customers with a network of providers with whom we have an agreement of service quality and costs." This takes place in automotive assistance, as part of the trip, at home and also in the field of health.
In partnership with Orange, Intratone, expert in building access control and wireless telephone intercom, creates intercom panels working on GSM network for collective housing. Thanks to the SIM card installed in the entry phones, the visitors can call directly the residents on their mobile or fixed line which allows them to open by clicking on the star key of the telephone. Therefore the residents monitor remotely their building access. The installation costs are reduced because no additional work is necessary. Thanks to this solution, Intratone improves its secure building access control services and can extend its offer to the international market.
Cover box, the unique Pay As You Drive car insurance company in the UK has chosen Orange to develop its m2m based solution. Insurance costs are based on the drivers' driving patterns. An m2m SIM card is installed in the car which monitors driving patterns: how many miles people drive, when they drive and how they drive. This solution allows drivers to consult on internet their driving pattern and adapt it accordingly to reduce their bills.
Merck, the oldest pharmaceutical and chemical company in the world, discusses its IT partnership with Orange Business Services and the need for application performance in its global business
Denis Binet, DSI, GiFi, and Frédéric Leclef, director of Operations, Ingenico, explain how GiFi, a European retailer with 345 stores, uses Business VPN Galerie from Orange Business Services, the world's first hub linking VPN customers to the world of cloud computing services via trusted network gateways.
Arkema, a global chemical company and France's leading chemicals producer, chose the back-up a service solution proposed by Orange Business Services and based on the leading Avamar platform from EMC, to ease and secure the backup of data stored on user's PCs. The cloud computing model brings Arkema increased flexibility and let's their internal team focus on higher value-added activities.
DSM, a global Life Sciences and Materials Sciences company, talks about how and why it implemented videoconferencing services in its organization. Aloys Kregting, Vice President and CIO; Frans Gielkens, Senior Director, Technical Infrastructure; and Michiel Zandbergen, Global IT Manager, explain the reasons behind the company's decision to deploy global videoconferencing and telepresence services globally and how they ensured the project succeeded.
PGi's CTO David Guthrie discusses his firm's cloud strategy, some of the obstacles PGi has overcome, as well as the benefits of providing cloud solutions to customers and employees around the world. The innovator enables more than 50,000 businesses to conduct nearly 12 million audio, video and web meetings via cloud every month.
Jordan Miller of AXA, discusses how AXA has experienced phenomenal growth of telepresence within its business units. A central group, AXA Technology Services Corporate, has created a pay-per-month, unlimited usage service with 24x7 support desk and network operations center out of India, backed by a guarantee that the service will work everytime. Jordan also provides insight into their business-case methodology on an individual country basis; how telepresence has influenced their management models by allowing greater proxity between managers; and the HR benefits of telepresence as it facilitates senior executive recruiting.
Marc Thiollier of Accenture talks about Accenture's simple telepresence strategy, which is based on travel avoidance, saving time and money. Due to Accenture's lack of a centralized headquarters, their executive leadership is dispersed around the world, which contributes to the importance of telepresence within the organization.
Headquartered in Austria, Zumtobel is the European market leader in professional lighting solutions and one of the few global players in the industry. In this testimonial, Zumtobel describes how it uses technology from Orange Business Services and Riverbed to enable its business with highly available, real-time information to proactively help the company meet its challenges, including being able to react quickly to the needs of the business, supporting growth in emerging markets, and cost and service transparency.
The afternoon session was opened by Michael Escoe, VP Marketing and Communications in the Americas, who spoke of the opportunities in the Americas, particularly in Latin American. Key countries here are Mexico and Brazil he said, with Orange having a significant customer service presence in Rio and Petropolis to serve Spanish and Portuguese speaking markets. He introduced Bernard Hebert as VP of Improvement Technologies and Knowledge Management at Cirque du Soleil, who spoke via 3D videoconferencing about the challenges his business faces in putting up and tearing down the IT and communications infrastructure of its touring 'big top' shows.
An energy industry leader in Europe, EDF Corsica manages an electric network of approximately 11,000 kilometers for 220,000 customers.
Jacques Thierry Monti, Regional Director EDF Corsica andYves Fernandez Network Implementation Manager of Ajacciop explain how this mobile fleet management solution has helped the company and its customers.
We will take a look into why the collaboration with Orange Business Services was needed as well as EDF's challenges (modernization of business processes, change management, the best customer satisfaction...).
March 18, 2009, Sorin Group, a global medical device company and leader in the treatment of cardiovascular diseases, has developed a remote monitoring solution for patients implanted with cardiac rhythm management (CRM) devices in partnership with Orange Business Services. The new solution is based on Sorin's implanted CRM devices' ability to send data to a non-invasive monitoring system located at the patient's home and on Orange Business Services' capability to manage the data transmission to the physician. During the World Communication Awards 2009, this collaborative solution received the "Best Change-Maker" award.
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