Lastest videos published in customer relationship management

How do you sell service on top of a piece of software when it's labelled free software? That was a bit of a conundrum. This is why Larry Augustin, a former venture capitalist who has been part of the board of Sugar CRM since 2005 decided - with a few other like-minded people - to coin the phrase Open Source in order to indicate that if free software meant that software sources could be used and revised by third party, it didn't mean that it all came at no cost.